Refund and Cancellation Policy
Last Updated: April 18, 2026
At Wizard Tech Services, we strive to provide high-quality technical solutions and software services. Because most of what we provide involves either immediate resource allocation (cloud/SaaS) or Custom labor, the following terms apply:
72-Hour Grace Period
We understand that sometimes a service might not be what you expected. We offer a 72-hour grace period from the initial purchase of a new Service or Subscription. If you are unsatisfied, contact us within 72 hours for a full refund, provided the service has not been heavily used - for example, more than one hour of consultation or labor performed, completed deliverables received, or more than 10% of a monthly usage quota consumed.
Support Subscriptions
Support Subscriptions (Gamer Support, Content Creator Support, etc.) come with various services. By default, when cancelled it will not refund you, and you may continue to use your services until the end of the period, no further charges will incur. If you email us to request a refund, we will manually calculate a pro-rated amount based on your services used (i.e. video editing minutes, consultations, revisions).
SaaS Subscriptions
Outside of the 72-hour grace period, all SaaS subscription fees are non-refundable. You may cancel your subscription at any time through your account settings. Your access will remain active until the end of the current billing period, and no further charges will be incurred. During this time, we will assist you in migration to your new services as part of your subscription.
Custom One-Time Setup
Fees for Custom technical setup, Custom PC builds, consultations, or Custom game servers are non-refundable once the work has completed or has been worked for over an hour, whichever comes first. We will issue one-time service refunds should we fail to complete the service or deem the service impossible due to unforeseen complications.
Workmanship Warranty
PC builds, repairs, and setup services carry a 30-day workmanship warranty: if a covered issue recurs within 30 days, we will redo the work at no additional cost. Hardware components are covered by their original manufacturer warranties; we will assist with RMAs.
Data Recovery
Data Recovery has tier-specific terms published on the Remote Repair & Diagnostics page:
- Basic Recovery: if unrecoverable, the payment either rolls into Tier 2 or a $30 + shipping failed-attempt fee applies.
- Tier 2 Recovery: if unrecoverable, a $60 + shipping failed-attempt fee applies.
- Tier 3 Recovery: performed by third-party clean-room specialists; due to the up-front investment, there is no partial refund for failed attempts.
No-Call No-Show Consultations
To give your session the attention it deserves, we ask for advance notice if you need to cancel or reschedule:
- Hourly consultations: at least 12 hours' notice.
- Subscription-based consultations: at least 4 hours' notice. The time is drawn from your usage allowance.
Anything less is treated as a no-show - the session is billable and non-refundable. If we cannot reach you at the scheduled start time, we will hold your slot for up to 30 minutes before releasing it.
Chargebacks
If you have a billing concern, please contact billing@wizardtechservices.com first - we resolve most issues within two business days. Initiating a chargeback without first contacting us may result in account suspension and forfeiture of any active services until the dispute is resolved.
Exceptions
Refunds may be granted at the sole discretion of Wizard Tech Services in the following scenarios:
- Technical malfunctions on our end that prevent you from accessing the service for more than 48 consecutive hours.
- Duplicate or incorrect billings caused by system or human error.
- Adding on to a recently completed service that would have resulted in a bulk discount if done all at once - we will credit the difference.
How to Request a Refund
To request a refund or discuss your billing, please email us at billing@wizardtechservices.com. Please include "Refund" in the subject, with your account email or transaction ID from your receipt.