Managed IT Support
Monthly IT management for small offices - Columbus, OH on-site and fully remote. Fewer surprises, faster fixes, restore-tested backups, and one number to call.
Onboarding is free with 3 prepaid months.
Every new plan starts with a full setup: accounts secured, updates brought current, backups configured and restore-tested, and email/workspace setup where needed - normally a $250-$300 project, included free when you prepay 3 months or sign a 12-month agreement.
Two Plans, One Simple Formula
A flat base fee covers your workspace, your accounts, and your admin user (1 user included); add only the devices you want managed. No per-user gotchas, no minimums - the base fee is the only fixed cost.
Managed Core
Fully remote management of your technology ecosystem - your workspace, your devices, your backups, handled.
Best for: offices that want everything handled remotely
- Your admin account (1 user) + Google Workspace / Microsoft 365 administration included
- Adding & removing employee accounts, groups, domain & DNS
- Per workstation: monitoring, automatic updates, security protection, backup
- Backups with scheduled restore testing
- 2-step verification / MFA enforcement
- Spam & phishing filtering
- Password manager for the office
- Help desk by ticket, email, or text
- Next-business-day resolution target
Managed Complete
Everything in Core, plus faster response, scheduled on-site visits, and quarterly planning - a real IT department, sized for a small office.
Best for: offices that want on-site care and a technology roadmap
- Everything in Managed Core
- 4-business-hour response, same-business-day resolution target
- Scheduled on-site visits (Columbus area)
- Quarterly technology review & budget planning
- Priority scheduling for projects
- Priority response + on-site for server incidents
- After-hours emergency phone line
Per-device & per-account rates
| What's covered | Core | Complete |
|---|---|---|
Workstation (PC / Mac laptop or desktop) Full device care: monitoring, automatic updates, security protection, device backup - and support for the user is included, along with their account protection. | $49/mo | $69/mo |
Server / NAS (per physical or virtual instance) Patching in after-hours maintenance windows, health monitoring (disk, RAID, services, capacity), security protection, image backup with restore testing, user & share administration, and coordination with your software vendors. | $99/mo | $149/mo |
Cloud-only user (account without a managed device) Account-level protection for each additional employee account - your admin account is already included in the base fee. Mail & file backup, 2-step verification, and account monitoring. | $10/mo | $10/mo |
Each person is billed exactly once: a user with a managed workstation is covered by the workstation rate - the cloud-only rate applies only to accounts without a managed device. Hardware repairs, migrations, and new-server builds are quoted separately as projects.
Estimate your monthly total
The base fee already includes your admin account (1 user). Cloud-only users are additional employee accounts without a managed workstation - a workstation includes the user.
Managed Core
$394/mo
Admin account included. No minimums. Month-to-month.
Managed Complete
$594/mo
Admin account included. No minimums. Month-to-month.
What's Included
Side-by-side breakdown of both plans.
| Deliverable | Core | Complete |
|---|---|---|
Workspace & Accounts (included in every plan) | ||
| Admin account (1 user included) + Google Workspace / Microsoft 365 administration | ||
| Adding & removing employee accounts, groups, aliases | ||
| Domain, DNS & license management | ||
| Workspace security settings & account hygiene | ||
Devices (per managed workstation) | ||
| Health monitoring & maintenance | ||
| Automatic updates for Windows/macOS & common apps | ||
| Security protection (modern endpoint security, not just antivirus) | ||
| Device backup with scheduled restore testing | ||
| Account protection and support for that user included | ||
Security | ||
| 2-step verification / MFA enforcement | ||
| Spam & phishing filtering | ||
| Password manager for the office | ||
| Offboarding checks (former employees actually locked out) | ||
Support | ||
| Help desk by ticket, email, or text | ||
| Response target | Next business day | 4 business hours |
| Resolution target | Next business day | Same business day |
| Scheduled on-site visits (Columbus area) | - | |
| Quarterly technology review & budget planning | - | |
| Priority scheduling for projects | - | |
| After-hours emergency phone line | - | |
How It Works
The same sequence for every client - starting with a checkup that costs you nothing.
Free 15-minute checkup
A no-obligation review against a fixed checklist: backups, account security, update status, protection software, and account hygiene. You get the findings either way.
Onboarding & cleanup
Accounts secured, 2-step verification on, updates brought current, backups configured and restore-tested, workspace or email set up where needed. Free with 3 prepaid months.
Documentation
Your setup documented - accounts, licenses, hardware, network - so nothing lives only in one person's head.
Steady state
Monitoring, maintenance, and updates run on schedule. You call or email when something comes up; most fixes happen remotely.
Review & plan
Complete plans get a quarterly review: what was handled, what's aging, and what to budget - so technology decisions stop being surprises.
Works Well With
Professional email on your own domain - accounts, security, and migration. Included free when you onboard onto a managed plan with 3 prepaid months.
Learn MoreDomain, email, workspace, security, and productivity tools for a brand-new business - the setup that managed plans then keep running.
Learn MoreHourly strategic guidance when you want a second opinion or a roadmap without a monthly plan.
Learn MoreFrequently Asked Questions
A 15-minute review of your current setup against a fixed checklist: are backups real and tested, is 2-step verification on, are machines up to date, is protection software in place, and do former employees still have access. You get the findings honestly, whether or not you sign up.
Yes - that is exactly the base plan. $149/mo covers the admin account and full workspace administration (accounts, groups, domain, licenses, security settings) with no per-device charges. If you later want a computer covered, it can be added to the plan on the spot at $49/mo.
No. If you already pay for Google Workspace or Microsoft 365, we manage what you own. Where something is missing - backup, security protection, a password manager - we supply it as part of your plan rate, not as surprise add-ons.
Your plan covers the listed accounts, devices, and day-to-day support for them. New computers, office moves, migrations, and new servers are quoted as separate projects - always with your approval before any work starts.
Business hours are Mon-Fri, 11AM-11PM ET. Core plans carry a next-business-day resolution target. Complete plans get a response within 4 business hours and a same-business-day resolution target, plus an after-hours emergency phone line. Most issues are resolved remotely, and anything that genuinely needs longer (parts, vendor escalations) gets a clear timeline up front.
Yes. We recommend Google Workspace for most small offices, but Microsoft 365 environments are fully supported - including offices running a mix of both.
Plans are month-to-month with no device minimums - the base fee is the only fixed cost. Onboarding ($250-$300 as a standalone project) is free with 3 prepaid months or a 12-month agreement.